14 Nov 2019
Idox migration
Late in 2018 the Royal Borough of Kingston (RBK) switched to Idox for new planning applications. Idox is a planning portal system used by over half of the local authorities in London. It is also used by the Borough of Sutton with whom RBK shares staff & resources.
What followed was a very challenging period for those of us trying to stay informed.
It has been a full year now and we understand the old planning portal was taken off line around mid September, meaning all of the planning applications must have been migrated to the new system. This is no small task.
There remains an significant unexplained delay in updating applications on the planning portal. Last week we measured 20 days as the average delay before applications became publicly visible as validated on the Council website. This is the difference between the "validation date" and the date we first see the update on the system. For Sutton the average delay was 5 days.
What followed was a very challenging period for those of us trying to stay informed.
It has been a full year now and we understand the old planning portal was taken off line around mid September, meaning all of the planning applications must have been migrated to the new system. This is no small task.
There remains an significant unexplained delay in updating applications on the planning portal. Last week we measured 20 days as the average delay before applications became publicly visible as validated on the Council website. This is the difference between the "validation date" and the date we first see the update on the system. For Sutton the average delay was 5 days.